FAQ

SHIPPING

1)Do you ship worldwide?

Yes, we ship to most countries all over the world. 

2)What shipping methods do you offer?

See our Shipping Information page for all the shipping methods available.

3)How do I track my order?

You need to fill in your Order ID number and sent email to service@loveuforever.shop.

 

PAYMENT

1)What payment methods are available on your website?

We accept all major credit cards and payments made through PayPal. 
You can see the complete list of payment methods on our 
payment page, after clicking on the "Proceed to Checkout" button on the shopping cart and selecting your country.

2)What is your privacy policy?

Respecting your privacy is of utmost importance to us at Loveuforever. Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by Loveuforever to maintain a record of your purchases and for promotional reasons. We do not sell, transfer, rent or trade your information to any third party. 
When you register at our site, you will be asked to submit some personal information, such as name and contact information. Loveuforever will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party. In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with us every time you visit our site. In addition, it enables us to provide you with a shopping cart feature, and streamlines your overall shopping experience.

3)I received a promotional code. How do I use it?

If you have a Loveuforever promotional code, enter the code in the “Promotional Code” box on the bottom of the shopping and click on “Apply”.

4)What should I do if I receive a ‘payment didn’t go through’ message?

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate. 
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services. 
You can also use a different credit card or trying again a few hours later to proceed with the payment process.

5)I have a PayPal account but I cannot complete the payment.

If for some reason you cannot complete your payment using PayPal, please contact us with your order details. 
We will send you an e-mail with a PayPal Payment Request in order to complete your payment.

 

RETURNS AND REFUNDS

1)What are your return conditions?

You may return most new, unopened items purchased and received from MyNameNecklace.com within 100 days of delivery. 

You can find our full return and cancellation policy here.